Effective Date: 11/06/2018
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Personally Identifiable Information We Collect
We collect personally identifiable information in different ways, for different reasons. General info (e.g. name, address, e-mail, phone number) and billing info (such as credit card information) are collected for the purpose of order fulfillment and if need be, follow up to ensure a satisfactory customer experience.
How We Use Your Personally Identifiable Information
The site uses the information collected to bill you for, and deliver ordered products in the amount of time expected by the customer, per our shipping terms. We will also use the information we collect to contact you in the event there is an issue with your order, or if you request information or support from us. Non-personally-identifying information is used to track a product's sales frequency and for consideration regarding incentives, and status on USAProHair, website.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may unsubscribe from these communications at any time by following the instruction contained within each of the communications you receive.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
We use other third parties such as a payment gateway company to bill you for goods and services, an email service provider to send out emails on our behalf, and a hosting company to provide you with our community forums. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us. When you sign up for our services, we will share your personally identifiable information as necessary for the third party to provide that service.
In certain situations, USAProHair may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
Access to Personally Identifiable Information
Upon request USAProHair will provide you with information about whether we hold any of your personal information. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing our Customer Support at .com. We will respond to your request to access within 14 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of your personally identifiable information is important to us. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Technologies such as: cookies, beacons, tags and scripts are used by USAProHair and our partners, Google Adwords, Bing, Google Analytics or service providers, Veinteractive, Commission Junction. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We do not link this automatically collected data to other information we collect about you.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
Local Storage (HTML5)
We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
Behavioral Targeting/ Re-Targeting
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by USAProHair. Please be aware that we,are not responsible for the privacy practices of such other sites.
Social Media Widgets
We post customer reviews on our web site which may contain personally identifiable information. When a customer chooses to post a review of a product, we may ask for their information such as name and email address. If you would like to request to have your product review removed from our site you may do so by contacting us.
Our Web site offers publicly accessible forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personally identifiable information from our public forum, contact us. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.